TERMS AND CONDITIONS
1 ORDERS
1.1- All orders are subject to availability and acceptance by JLlightstyle.
1.2- Orders can be placed through our website or by directly contacting our sales team.
1.3- Once the order is confirmed, any changes or cancellations may incur additional charges.
2 PRICES AND PAYMENTS
2.1- Payment must be made in full prior to the shipment of products, unless other arrangements are agreed upon.
2.2- We reserve the right to modify prices, apply discounts or offer promotions at our discretion at any time.
2.3- Our accepted payment methods include bank transfers or secure payment links that will be sent to our clients with each sale.
3 SHIPPING AND DELIVERY
3.1- Our items are made to order; production times vary from 4 to 8 working weeks.
3.2- Delivery times are estimated and may vary depending on product availability and delivery location. We will always provide tracking information so you can monitor and control the status of your shipment at any time.
3.3- We are not responsible for possible delays due to: Customs verifications on shipments, courier’s logistic issues or any other delay caused by technical problems from the shipping companies.
3.4- Clients must provide the following correct information: shipping address, reference of the person who will receive the shipment’s delivery (receiver), e-mail and a valid phone number.
3.5- All clients must communicate any variation of the shipping and delivery information before the goods are delivered to them. They must be available and promptly reply in case the courier or Customs authority contact them asking for detailed information in order to complete the delivery process or Customs clearance procedure.
3.6- In case there is any mistake or missing part on the shipping information provided by the clients or if the clients are not available to reply to the courier or their local Customs (view point 3.5) which will involve the missing delivery of the goods with these being sent back to Italy, any additional shipping cost will be charged to the clients.
4 CANCELLATIONS AND RETURNS
4.1- Our items are handcrafted and customized upon client request, making each product unique; for this reason, returns are not accepted.
4.2- However, we are committed to finding an agreement and a solution for each individual case to resolve issues in the best possible way, keeping in mind that our products are made to order and personalized, and cannot be returned.
4.3- Orders can be canceled within 2 days of purchase. If the order cancellation has incurred costs, the client will be required to pay the amount of those costs.
4.4- Any requests for changes to ongoing orders that incur additional costs must be covered by the client. The administration will communicate the additional costs, which must be paid to proceed with the requested changes to an ongoing order.
5 INSURANCE AND DAMAGES DURING TRANSPORT
5.1- All shipments are insured and in the case of transport damage, replacement parts for the damaged goods will be provided only if the issue is reported within 12 days of receipt of the goods.
5.2- For damaged goods, a description of the damage and photos of the damaged components, including the external packaging, are required.
5.3- Insurance coverage is valid for 12 days. Reports made after this period will not be eligible for free replacement of damaged components. However, replacements can still be provided, but without insurance coverage, the client will bear the production and shipping costs.
5.4- Any other reports regarding damages or disputes about the condition of the goods must be made within 12 days from the date of receipt. Requests will be promptly addressed and resolved as quickly as possible.
6 WARRANTY
6.1- Manufacturing defects are identified during the testing and inspection phase. When defects are found, repairs or replacements of the damaged components will be made. This may cause a delay of a few extra weeks before shipment but ensures a defect-free product.
6.2- Reports must be made within 12 days of receipt of the goods (refer to Section 5, Insurance and Transport Damage).
6.3- JLlightstyle is not responsible for defects caused by accidents, misuse, tampering, alterations to the items, natural oxidation or discoloration, aggressive cleaning agents, or exposure to inappropriate environmental conditions.
6.4- We are not responsible for fixing systems, such as chandelier suspension or wall brackets. We do not provide hooks or brackets other than those incorporated into the item. The installer is responsible for selecting suitable brackets and hooks based on the material of the ceiling or wall where the item is to be installed.
6.5- For manufacturing defects, we will resolve the issue as quickly as possible. If it is determined to be a manufacturing defect, we will replace the damaged products or components free of charge. We may request photos or evidence to verify the defect and may require the return of the damaged or defective goods at the client's expense. If inaccuracies or false claims regarding the defects are found, and this results in costs for addressing the issue, the client will be responsible for covering those costs.
7 INTELLECTUAL PROPERTY
7.1- All content on our website, including images, texts, and logos, is the intellectual property of JLlightstyle. Reproduction or use of our intellectual property without authorization is prohibited.
8 CUSTOM DUTIES AND IMPORT TAXES
8.1- Customs duties and import taxes vary depending on the destination Country and are the responsibility of the client.
9 ARTISANAL PRODUCTION
9.1- All items are handcrafted, and the glass is produced following traditional Murano glassworking techniques. All items are made in Italy.
9.2- Item dimensions are approximate, with small variations of a few centimeters possible. Minor imperfections or size variations are not considered production defects and cannot be subject to complaints.
10 GOVERNING LAW
10.1- All contracts are deemed concluded in Italy and are governed by Italian law. The General Terms and Conditions of Sale are subject to Italian law. The competent court for disputes is Treviso.
10.2- For inquiries, support, or dispute resolution, contact our customer service team at